Returns & Exchanges

Returns Policy:

If you have received your order and need to return or exchange an eligible item, please contact our customer service team before sending anything back. We will review the request and provide return instructions where applicable.

– Please notify us of your return request within 30 days of receiving the order. – Items must be returned unopened and in their original condition. – Items should be complete with their original packaging, accessories and any promotional items supplied with them.

Unless an item is faulty, materially not as described, supplied in error or damaged in transit, a $5.00 return shipping cost applies to eligible returns. We strongly recommend secure packaging together with a tracked and appropriately insured delivery service. Returned goods must arrive in their original condition before a refund or exchange can be completed.

For international returns, please follow the customs declaration instructions provided with your return authorisation. Any duties, taxes or charges created by an incorrect declaration may remain the responsibility of the sender.

If an item arrives damaged or broken, contact us as soon as possible and no later than 7 days after delivery. Please keep the item, packaging and shipping materials at the original delivery address until our team has reviewed the claim, as these may be required for photographs, inspection or a carrier claim.

Outer or manufacturer packaging is intended to protect the product during transportation. Minor cosmetic marks to presentation packaging may occur in transit. If you wish to return an otherwise undamaged item because of presentation-packaging condition, normal return-shipping rules may apply.

Please do not send a return until it has been authorised. Once authorised, approved returns should be sent using the instructions provided by our team. Our listed return address is:

All approved returns should follow these procedures:

– Contact us in writing with your order number, the item being returned and the reason for the return. Wait for written return approval before shipping. – Include the order number or a copy of the order confirmation inside the parcel. – Protect all manufacturer boxes or presentation packaging with suitable outer packaging. – Seal the parcel securely and attach the authorised return label or address details to the outer packaging only. – Remove or cover obsolete shipping labels and barcodes from reused outer cartons. – Keep the tracking number and proof of shipment until the return has been completed. – Include your preferred resolution where applicable, such as a refund or exchange.

After a return has been authorised, please send the item back within 30 days unless our team provides a different deadline in writing. If the return is not sent within the authorised period, you may be asked to begin the return request again.

Eligible refunds are processed after the returned goods have been received and inspected. Please allow 5–7 days for processing, although we aim to complete approved refunds sooner whenever possible.

Where a refund includes delivery charges, only the eligible standard outbound delivery cost will normally be considered. Premium or expedited shipping upgrades may not be refundable. We reserve the right to reduce a refund where returned goods are incomplete, opened, damaged after delivery, or otherwise returned in a condition that materially reduces their value, subject to applicable law.

Return eligibility may not apply to opened beverages or other consumable goods that cannot be resold for safety or integrity reasons, items damaged through misuse or deliberate action, or products whose condition has materially changed after delivery. Certain collectible alcoholic beverages may also be subject to special conditions because their market value can fluctuate. Your statutory rights, where applicable, are not affected.

Product Warranties:

Where a non-consumable product carries a manufacturer or product-specific warranty, the applicable warranty terms begin from the date of delivery and will be stated with the product or supplied documentation.

If a fault develops with an eligible non-consumable product, contact our team with the order number, details of the fault and supporting photographs where appropriate. We will confirm the available resolution after reviewing the item and the relevant warranty terms.

Alcoholic beverages, food products and other consumable goods are governed by the return, damage and product-condition rules above rather than a general product warranty.

A warranty or return claim may be declined where damage results from misuse, unauthorised modification or repair, improper storage, accidental damage after delivery, or failure to follow the product instructions.

For questions about a return, please contact our customer service team before shipping your item.