Frequently Asked Questions

The delivery service is selected according to the destination, parcel requirements, and the shipping option available for your order. The final service shown at checkout or in your dispatch confirmation is the service that applies to your shipment.

Tracking details are sent when your order is dispatched. Please check the email address used at checkout, including your spam or junk folder. If you still cannot find the tracking information, contact our team with your order number.

Available expedited services depend on the delivery address and the products in your basket. Any faster delivery options that are available will be shown during checkout before you place the order.

Weekend delivery availability depends on the courier and destination. If a weekend service is available for your address, it will be presented as a shipping option during checkout.

International availability depends on destination, product restrictions, and carrier service. Enter the delivery address during checkout to see whether shipping is available and what options apply.

Delivery time depends on the destination and shipping service selected. Estimated services and charges are shown at checkout. Tracking information is provided after dispatch so you can follow the shipment.

Please contact us as soon as possible with your order number and photographs if the parcel or goods arrive damaged. We will review the shipment and advise you on the next steps.

Return requests are handled according to our Returns & Exchanges policy. Please review that page and contact our customer service team with your order number before sending an item back.

View Returns & Exchanges

FirstChoice Liquor Market is an online retailer focused on premium spirits, whisky, wine, and related products. Our catalogue is organised to make it easier to browse by category, brand, style, and expression.

Our catalogue includes whisky, spirits, wine, champagne, liqueurs, and other products shown across the store. Product availability changes as stock is updated.

Our listed store address is 5506 Norman Way, Riverside, CA 92504, USA. Please contact us before travelling so we can confirm current store or collection information.

For store visits, collection enquiries, or in-person assistance, please contact our team before travelling so we can confirm the latest information and availability.

Yes. If you need help finding a particular bottle or choosing between products, use the Contact Us page and tell us what you are looking for.

Contact our team

Browse the New Arrivals section and use the newsletter signup on the site to keep up with new products and upcoming releases.

Add the products you want to your basket, continue to checkout, enter the requested delivery and billing information, choose an available shipping and payment method, and submit the order.

Use the Quicksearch field at the top of the site or browse the product categories and brand filters. Searching by brand, expression, age statement, or product name usually gives the best result.

Yes. Contact our team with the products, style, budget, or occasion you have in mind and we will help you navigate the available catalogue.

Restock timing varies by product and supplier, so we cannot guarantee a return date. Please check the product page again later or contact us if you are looking for a specific expression.

After an order is successfully placed, a confirmation is sent to the email address used at checkout. If it does not appear, check your spam or junk folder before contacting us.

Contact us as quickly as possible with your order number. We will try to help, but changes may not be possible after an order has entered processing or dispatch.

Please contact us immediately with the order number if you need to request a cancellation. Whether it can be cancelled depends on the order status and whether fulfilment has already begun.

The payment methods currently available for your order are shown securely during checkout. Options can vary depending on the order and checkout configuration.

For payment security, the normal ordering method is through the website checkout. If you need assistance completing an order, contact our team and we will help with the process.

Delivery charges depend on destination, parcel size, and the shipping service selected. The applicable charge is calculated and shown before you place the order.

Large-order or trade requests are considered individually. Contact our team with the products and quantities required so we can confirm what options are available.

International orders may be subject to customs duties, taxes, or import requirements imposed by the destination country. These charges, where applicable, are generally the responsibility of the recipient.

The site uses HTTPS and supported checkout payment processors. Payment details should only be entered through the secure checkout or an approved payment page, never sent by ordinary email.

Personal information is handled according to the site Privacy Policy and is used as required to process orders, provide customer service, and operate the store.

View Privacy Policy

If you would like to offer bottles or a collection for sale, contact us with a list of the items, clear photographs, your asking price, and your contact information so the enquiry can be reviewed.

Please do not ship bottles until a purchase has been discussed and agreed. Once an offer is accepted, our team can confirm the appropriate delivery or handover instructions.

Collection arrangements depend on the size, value, and location of the collection. Contact our team first so we can confirm whether collection or another handover method is suitable.

Payment terms are confirmed as part of the purchase agreement. Do not send goods until the price, payment method, and delivery arrangements have been agreed with our team.

Store-credit availability may depend on the transaction. Ask our team when you submit your bottle or collection details and we will confirm the options available.

Selling Bottles To Us

Gift-voucher availability can change. Please check the Gifts section of the store or contact our team to confirm the current options.

If a gift-message or order-note field is available during checkout, enter your message there. If you do not see one, contact us promptly after ordering and we will confirm whether a message can be added before dispatch.

Yes. During checkout, enter the recipient address as the shipping address and your own details where requested for billing and payment.

Gift-wrapping availability may vary by product and order. Contact our team before ordering if gift presentation is important and we will confirm the available options.